Last updated: October 31st, 2024
Thank you for shopping at New Era Games.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to New Era Games, Makerere Hill Road ,Kampala, Uganda.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to New Era Games, accessible from New Era Games
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
Orders can be canceled at any time.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: trevor@neweragames.net
- By phone number: +256708364677
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will incur some fees on such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days and are defective/
- Goods are still under warranty
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- All kinds of Gift Cards
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Initiating a Return:
- To initiate a return, please contact our customer service team at customer service email or phone number to request a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package.
Restocking Fee:
- No restocking fee is applied to returns.
Invalid Codes
Invalid Codes bought from our site will be eligible for refund or replacement after an extensive investigation by our Team.
Returning Goods
- Customers are responsible for the cost of return shipping and must send send the Goods at the following address:
New Era Games,
E-Tower Shop BB05, Kampala,Uganda.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Damaged/Defective Goods
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will provide instructions for returning the item or, if possible, arrange for a replacement.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: trevor@neweragames.net
- By phone number: +256708364677